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Your ca991 account wallet connects directly to Nagad, Rocket and Bank Transfer — the payment rails Bangladeshi members already use. Every deposit and withdrawal is tracked in your account history, giving you a clear record to check at any time.
Adding funds to your ca991 wallet starts from the cashier section inside your account. We route deposits through Nagad, Rocket and Bank Transfer — methods that are already part of daily financial life in Bangladesh. Once you select a method, the screen shows you exactly which fields to fill in: your registered wallet number, the amount and any reference code the system generates. Follow the instructions displayed at that point; they reflect the current processing path for your chosen method. Do not close the page until you receive a confirmation status. Your deposit appears in your account balance once the transaction clears, and the full reference detail is saved in your transaction history for you to check later.
Sign in to your ca991 account and navigate to the deposit section inside the cashier tab.
Select the payment method you want to use. The screen shows the available routes active for your account.
Fill in the amount and any reference or wallet details shown. Follow every field instruction displayed on screen exactly.
Submit the request and wait for the confirmation status. Your updated balance appears in the account wallet once the deposit is processed.
Withdrawals from ca991 follow a similar path to deposits but go in the opposite direction — from your account wallet back to your Nagad account, Rocket number or registered bank. Open the withdrawal section inside the cashier and select the method that matches your registered payout details. The form will show you the fields required: your wallet number or bank details, the withdrawal amount and any verification step your account requires at that point. Make sure the destination wallet or bank account belongs to the same person registered on your ca991 account. We do not process payouts to third-party numbers. After submission, the status updates in your transaction history. Keep the reference number shown on the confirmation screen as evidence until the transfer appears in your wallet.
Go to the cashier inside your signed-in account and select the withdrawal tab to start the process.
Choose Nagad, Rocket or Bank Transfer. Use only the method linked to your verified account details.
Input the withdrawal amount and complete any identity or wallet verification step the screen shows at this stage.
Save the reference number from the confirmation screen and check your transaction history for status updates.
Your ca991 account may prompt a verification step at certain points — for example, before a withdrawal is processed or when account details are updated. The fields and documents required are shown directly inside your account area when a check is needed. We do not publish a fixed document list here because the fields displayed depend on what your individual account requires at that moment. Open the verification section of your account and follow only the instructions shown there. Do not send documents through any channel other than the one your account specifies.
When a check is required, a prompt appears in your account area. Open it and read the instructions before doing anything else.
Submit only what the form asks. The required fields vary by account; follow the live instructions, not a fixed external list.
If wallet confirmation is needed, ensure the Nagad, Rocket or bank details match the name on your ca991 account exactly.
If a field is unclear, contact support through the route displayed inside your account rather than leaving the verification flow.
The payment methods available in your ca991 cashier are matched to the local rails Bangladeshi members use most. Nagad, Rocket and Bank Transfer are the verified routes we support. Each appears in the cashier when your account is eligible to use it. Availability may vary depending on your account status and the applicable rules in your region. Always use the cashier inside your signed-in account to see which methods are active for you right now — do not rely on screenshots or third-party references for current availability.
Mobile financial service deposit and withdrawal through your registered Nagad account number.
Dutch-Bangla Bank mobile banking transfers linked to your verified Rocket wallet number.
Direct bank account transfers for members who prefer routing funds through a registered Bangladesh bank account.
Every deposit and withdrawal processed through your ca991 account generates a transaction record stored in your account history. When you make a Nagad or Rocket transfer, your wallet app produces a transaction ID on its side; your ca991 account records a corresponding reference on ours. Matching these two references is how you confirm a transaction went through correctly. If the status in your account shows pending longer than expected, the reference numbers from both sides are what support will ask for first.
Your Nagad or Rocket app shows a transaction ID after every transfer. Copy this immediately — it is the primary reference for any follow-up on that payment.
The cashier confirmation screen shows a reference number for each deposit or withdrawal request. This number appears in your account transaction history as well.
Your transaction history uses status labels such as pending, processing and completed. Check this section first before contacting support about a delayed transfer.
Save a screenshot of the wallet confirmation and the ca991 cashier reference together. Support uses both to locate a transaction if a status does not update as expected.
Protecting your ca991 account during banking transactions is a shared responsibility. We configure the cashier to accept transfers only through the wallet numbers and bank accounts registered under your account. You should also verify independently that any link you use to reach the cashier comes from the ca991 domain. Third-party links sometimes mimic the site and should not be used for any payment action.
Before entering payment details, confirm the browser address bar shows ca991. Do not proceed through any link that redirects to a different domain name, even if the page looks similar.
We only process payments to and from wallets registered in your own name. Using another person's Nagad or Rocket number for deposits or withdrawals is not permitted and may trigger a verification hold.
When ca991 prompts a verification step, completing it promptly protects your ability to withdraw. Leaving it incomplete can delay payouts until the account review is resolved.
If you notice an unexpected transaction status or a charge you did not initiate, use the support contact route shown inside your signed-in ca991 account to raise it directly with our team.
If you have a question about depositing, withdrawing or checking a transaction on ca991, the answers below cover the situations members ask about most. For anything not addressed here, the support route inside your account is the right place to ask.
Nagad, Rocket and Bank Transfer are the verified deposit routes on ca991 for Bangladesh members. Open the cashier inside your signed-in account to see which methods are currently active for your account status and region.
Check the transaction history section in your account first. If the status shows pending, note the ca991 reference number and your Nagad or Rocket wallet transaction ID, then contact support through the route shown in your account with both references ready.
The minimum and maximum withdrawal amounts are shown inside the cashier at the time you submit a request. We do not publish fixed limits here as they may vary by method and account status. Follow the on-screen instructions for the current figures.
A verification prompt means your account requires an identity or wallet ownership check before the payout can proceed. Open the verification section shown in your account and follow the fields displayed there to complete it and unblock the withdrawal.
No. ca991 only processes transactions through wallet numbers and bank accounts registered in your own name. Using a third-party wallet can result in a hold on your account until ownership is confirmed through the verification process.
After submitting a Bank Transfer, your ca991 transaction history will show a reference and a status. Match this to the transfer reference from your bank. If the status has not updated after a reasonable period, bring both references to support for review.