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This page sets out how ca991 operates its terms, what your account rights are, and how policy applies to your use of the site. Access to ca991 depends on your local law and whether you are in an eligible region — please read this carefully before continuing.
ca991 operates under terms that apply only where local law permits access. If you are accessing the site from Bangladesh, it is your responsibility to confirm that doing so is lawful under the rules applicable to you. We do not make representations about legality in any specific jurisdiction — that determination rests with you and, where relevant, with any regulatory body that applies to your region. Our terms cover all activity conducted through your account, including deposits made via Nagad, transfers sent through Rocket, and records associated with Bank Transfer transactions. Each of these payment rails generates a transaction record that we retain as part of your account history. Those records form the basis of any dispute process we operate. Where a conflict arises between your account record and a payment provider's log, we will ask you to share the relevant Nagad or Rocket confirmation before we proceed. Our terms are updated from time to time. When material changes occur, we post a notice in the account area. Continuing to use the site after that notice constitutes acceptance of the revised terms. If you do not agree, you should stop using the site and contact support to close your account.
Understanding exactly where this policy applies — and where it does not — helps you know your position as an account holder. The four areas below define the boundaries clearly.
Policy applies in full to your registered account, including login activity, wallet balance, transaction history and any changes you make to account details. Actions taken through your account are covered regardless of the device you use to access the site.
All deposits and withdrawals processed through Nagad, Rocket or Bank Transfer fall within this policy. Your transaction log in the account area is the primary record we reference. Third-party payment processing rules also apply alongside ours.
Game content supplied by studios available in the lobby — including titles from CQ9, PG Soft and Joker — is covered by our content terms. RTP and game mechanics are shown only where the studio exposes that data within the game interface itself.
External services linked from the site, including independent payment processors and identity verification providers, operate under their own terms. We are not responsible for those third-party policies, and this policy does not extend to how they handle your information.
Your rights under this policy are practical ones, anchored to what you can actually do through your account or through direct contact with support. You can request a copy of the transaction records we hold against your account — this includes Nagad confirmations, Rocket transfer logs and Bank Transfer references that appear in your wallet history. If any account detail is recorded incorrectly, you can submit a correction request through the support channel; we will review and respond based on the evidence available. Where you believe a transaction has been logged in error, the process starts with sharing the payment confirmation from your mobile wallet or bank. You can also raise a policy question at any time by contacting us through the published route — we do not require a formal complaint process for routine questions. If you want to close your account, that request is handled by the support team directly.
Open the transaction history section of your account to see Nagad, Rocket and Bank Transfer entries. Each entry shows the amount, date and status as recorded on our side.
If your name, contact details or payment reference is wrong, submit a correction through support with the relevant documentation. We do not alter records without verification.
Any question about how this policy applies to your account can be sent directly to support. You do not need to file a formal complaint — a standard message to the published contact route is enough to start the process.
To close your account, contact the support team through the route published on this site. We will confirm the request and walk you through the steps shown in the account settings.
If this policy raises a question you cannot resolve through your account area, the contact routes below are the ones we have published. Use the channel that suits how you prefer to communicate — all of them connect to the same support team.
The live chat option is available through the site interface. Open it from the account area or the main navigation. It connects you directly to the support team for policy or account questions.
For written policy queries — including requests to review your records or correct account details — send a message to the email address published in the site's contact section. Keep your account reference to hand.
The help section inside your account lists common policy questions and the steps for raising a dispute, requesting records or updating your details. Start there before contacting support directly.
We handle your account data with care and keep it only as long as it is needed to operate your account, resolve disputes and meet any obligations that apply to us. The sections below describe the four areas that matter most to your account security and data rights.
We keep transaction records — including Nagad, Rocket and Bank Transfer logs — for as long as your account is active and for a period after closure. If you want to know what we hold, contact support through the published route.
The site uses cookies to keep your session active and to recognise your device on return visits. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how the account area functions.
Your account is protected by the login credentials you set. We strongly recommend using a unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately through the live chat or email route.
To update personal information, correct a record, or request deletion of non-essential data, contact support with your account reference. We review each request against the records we hold and respond through the same channel.
These are the questions we hear most often about how this policy works, what your rights are, and how to take action on your account.
Access to ca991 depends on whether it is lawful under the rules in your region. This policy applies to your account activity once you are using the site, but it does not determine legality in your location. Confirm that access is permitted under your local law before proceeding.
Your Nagad, Rocket and Bank Transfer records are visible in the transaction history section of your account. If you need a formal copy for a dispute or request, contact support through live chat or email with your account reference and the relevant date range.
Submit a correction request through the support team. Include any documentation that supports the change — for example, a Nagad or Rocket confirmation that shows the correct reference. We review and update records only after verifying the information you provide.
You can request deletion of non-essential data by contacting support. Some records — including transaction logs tied to Nagad, Rocket or Bank Transfer activity — are retained for dispute resolution and compliance purposes and cannot be removed while your account remains open.
When we make a material update to this policy, we post a notice in the account area. Continuing to use the site after that notice means you accept the updated terms. If you disagree with a change, contact support to discuss closing your account.
Start by raising the question through live chat or email support — both routes are published on the site. Share your account reference and the relevant transaction detail, such as a Nagad or Rocket confirmation. The support team will review the matter and respond through the same channel.