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These terms set out the rules that apply when you open or use a ca991 account — covering how the site works, what we expect from you, and what you can expect from us. Access to the platform depends on your local law and whether you are in an eligible region; please read everything here before you proceed.
By creating or continuing to use a ca991 account, you confirm that you have read and accepted every clause in this document. These terms form a binding agreement between you and ca991 from the moment your account is activated. We may update them when our services change, and we will place a notice in your account area when that happens. Continued use after a notice is posted means you accept the revised terms. Where your Nagad wallet, Rocket account or Bank Transfer record appears in our system, that transaction data is subject to the retention and access rules described in the sections below. We hold transaction references so that account queries can be resolved accurately — if a Nagad confirmation or Rocket transfer log is disputed, the record on file is the reference we use. You are responsible for keeping your login details secure; any action taken through your account is treated as authorised by you unless you have notified us otherwise in writing. Eligibility to hold an account depends entirely on the laws applicable in your location and the regions we serve; it is your responsibility to confirm you are permitted to participate before depositing or playing.
Understanding the scope of this policy helps you know exactly where these terms apply and where separate rules — or third-party terms — take over. Each of the four areas below has a distinct boundary so you can find the right policy for each question you have.
These terms cover registration, login, identity verification and account suspension or closure. They define what constitutes authorised access and what happens when access rules are breached, including the steps we take before an account is restricted.
Deposits and withdrawals processed through Nagad, Rocket and Bank Transfer are governed by these terms alongside the payment conditions shown at checkout. Transaction records we hold are used to resolve any discrepancy you raise with our support team.
Game content supplied by studios such as CQ9, PG Soft and Microgaming is presented under the terms of those providers; we carry the content but do not control its underlying rules. Any in-game result is determined by the provider's certified system, not by ca991.
Links or tools on our platform that lead to external services — including payment gateways or identity checks — are governed by those third parties' own terms. We are not liable for what happens on a service we do not operate, even if you reach it from our site.
These terms are not just obligations — they also describe what you are entitled to do. You have the right to review your own transaction history at any time by opening the account wallet section and selecting the relevant date range. If you believe a Nagad transfer or Rocket deposit record is incorrect, you can raise a correction request through the support route described on the contact page; we will compare the reference against our internal log and respond. You also have the right to ask us what personal data we hold, to request a correction if something is wrong, and to ask us to close your account — all in writing through the published contact channel. We cannot action verbal requests for data or closure; written requests create a traceable record that protects both parties. Where a policy change affects your rights, we will post the updated version in your account notice area before the change takes effect, giving you time to review it before you next log in.
Open the wallet section of your account, filter by date and check each Nagad, Rocket or Bank Transfer entry. If the amount or status looks wrong, note the reference number before you contact support.
Submit a written correction request via the published support route. Include the field you want updated and the evidence you have. We will confirm receipt and tell you how long the review will take.
If any clause here is unclear, send your question through live chat or the account help form. We will point you to the relevant section and, where needed, escalate to a specialist.
Written closure requests are processed once any pending transactions are settled. You will receive a confirmation that your account is closed and your data retention period under this policy has started.
If something in this document raises a question or you need to act on a right described above, these are the contact paths available to you. Use the route that matches the urgency of your query — live chat for immediate account questions, the help form for written records.
Open the chat icon from any page while logged in. Describe your terms-related question and our support team will locate the relevant clause or escalate your case. This route is suitable for account-access and transaction queries.
For written requests — data access, account correction or closure — use the help form in your account settings. Written submissions create a reference record on both sides and are required for any data or closure action.
Send terms and policy enquiries to the support email address listed in your account dashboard. Include your account ID and the clause number you are asking about so the team can respond to your specific point without delay.
We handle the obligations in these terms through four consistent practices. Each one is described below so you know exactly what we do — not just that we say we care.
Nagad confirmations, Rocket transfer logs and Bank Transfer references are retained for a defined period to support dispute resolution. When that period ends, records are removed according to our internal data schedule. You can ask us how long a specific record is held.
We use session controls and login monitoring to flag unusual access patterns on your account. You are required under these terms to notify us immediately if you suspect your credentials have been shared or compromised. Delay in reporting reduces our ability to act.
Cookies used on this site support session continuity and fraud detection — not third-party advertising. The cookie notice on your first visit describes what is active. You can adjust browser settings to limit non-essential cookies without losing account functionality.
When we update these terms, we post a dated notice in the account area at least several days before the change takes effect. The previous version remains accessible on request so you can compare what changed and decide whether you want to continue.
These are the questions we receive most often about how this policy works, what it covers and what to do when something is unclear. Each answer points to a practical next step.
Yes. Completing registration or logging in after the current version was posted means you have accepted every clause. If you do not agree with any part, you should not proceed and should contact us to discuss account closure before any further transactions.
We post a notice in your account area before any update takes effect. Continuing to log in or place transactions after that notice is treated as acceptance of the new version. You can request a copy of the previous version via the help form if you need to compare the changes.
Yes. Open the wallet section of your account to view your Nagad, Rocket and Bank Transfer history directly. For a formal export or a written record for dispute purposes, submit a request through the account help form with your date range and the reference number involved.
Note the reference number shown in your wallet, then raise a correction request through live chat or the help form. We will cross-check the reference against our internal log — which includes the original Nagad confirmation or Rocket transfer entry — and respond in writing.
Access to ca991 and the validity of any agreement formed under these terms depends on your local law and whether you are in an eligible region. It is your responsibility to check that participating is lawful where you are. These terms do not override local legal restrictions.
Submit a written closure request through the account help form or support email listed in your dashboard. We process the request once any pending Nagad, Rocket or Bank Transfer transactions are settled, then confirm closure and the start of the applicable data retention period.