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When you see RTP, rollover, or Asian handicap on a game screen or in account conditions, this glossary gives you a plain-language definition — no jargon, no assumed knowledge.
Spotting the word volatility next to a slot title tells you whether that game pays small amounts often or larger amounts less frequently — that changes how you size a session.
Each term family below maps to a part of the lobby or account area where the language appears. Use this as a quick orientation before reading the full definitions further down.
Terms like RTP, house edge, volatility and RNG appear on slot detail pages and live table information panels. When a provider such as PG Soft or CQ9 exposes this data, it shows in the information tab. If the field is blank, the provider has not published that figure.
Asian handicap, over/under, decimal odds and spread are all visible on the sportsbook screen — particularly in cricket markets covering BPL and international fixtures. These terms define how a market is priced and what result your selection requires to settle as a win.
Deposit, withdrawal, e-wallet, KYC and transaction reference are the terms you meet in the account wallet section. When you send via Nagad, Rocket or Bank Transfer, the transaction reference number is the identifier you quote to support if a query arises.
Rollover, turnover, wagering requirement, eligible game and expiry date are the terms inside any information's conditions panel. Reading them before you accept a information tells you which games count toward the requirement and how long you have to complete it.
The six terms below appear most often in slot and live casino screens. Each definition is kept short and practical.
RTP stands for Return to Player. It is the percentage of total wagered amounts a game is designed to return over a very large number of rounds.
House edge is the mathematical advantage the platform holds on each game, expressed as a percentage of each wager. It is effectively the inverse complement of RTP for casino games. A lower house edge means the gap between wager and expected return is smaller over time.
Volatility describes how a slot distributes its payouts. High-volatility slots pay larger amounts less frequently; low-volatility slots pay smaller amounts more often. Volatility ratings are shown on the information panel when the studio — for example PG Soft or Joker — chooses to publish them.
A wager or turnover requirement states how many times an amount must be played through before it can be withdrawn. If a condition shows 10x on a 500-taka amount, you must place 5,000 taka in qualifying bets before withdrawal is available. Always check which game categories count toward this figure.
Jackpot refers to the highest possible prize pool available within a specific slot title's feature mechanics. Some slots carry a fixed jackpot stated in the paytable; others have a growing prize cap that resets after it is hit. The information panel shows which type applies.
A live dealer game streams a real dealer operating physical cards, a roulette wheel, or dice via video feed.
These six terms come up in the sportsbook, the wallet section and the account verification flow. They are distinct from the game-mechanics terms above.
Asian handicap is a betting format used heavily in cricket and football markets. It removes the draw outcome and assigns a run or goal head-start to the weaker side, balancing the market.
An over/under market asks whether a measurable total — runs scored in an innings, goals in a match — will finish above or below a line the sportsbook sets.
Rollover is another name for a wagering or turnover requirement attached to a promotional amount. It tells you the multiple by which you must play through the relevant balance before a withdrawal request on that portion is processe
An e-wallet is a digital account that holds funds and processes transfers without requiring a physical bank card. On ca991, the e-wallet options available to Bangladesh-based accounts include Nagad and Rocket.
KYC stands for Know Your Customer. It is an identity-verification process where you submit documents — typically a national ID — so the platform can confirm your identity before processing a withdrawal above a sta
A transaction reference number is a unique identifier generated when a payment is processed — whether via Nagad, Rocket or Bank Transfer. It appears in your wallet transaction history and in the payment provider's confirmation message. You use this number when contacting support about a specific deposit or withdrawal query.
Consider opening a crash game like Aviator Sky Run. Before you set your auto-cashout level, the terms volatility and RTP are relevant — the game's information panel will show these figures if the provider has published them.
The information tab on Aviator Sky Run shows volatility and RTP where the provider exposes them. Check this before deciding session length so your stake sizing matches the game's payout rhythm rather than working against it.
BPL and international cricket markets on the sportsbook display the Asian handicap line directly next to the selection. The number shown is the run adjustment applied to the weaker side — understanding it means you know exactly what result your bet needs to settle.
After a Nagad transfer, the reference number appears in both the ca991 wallet history and your Nagad app confirmation. This is the single most useful piece of information to have ready when you contact support about a payment query.
The information detail page shows your current rollover progress as a fraction of the total required. Eligible game categories are listed there — slots from studios like CQ9 or PlayStar may count, while certain table markets may be excluded. Read the conditions panel, not the headline, for the accurate requirement.
If a definition here does not fully explain what you are seeing on your screen, the support routes below connect you to the team directly.
Start a live chat session from the support icon visible in the bottom corner of any logged-in page. Quote the exact term and the screen name — for example, the wallet page or the sportsbook handicap panel — so the agent can locate it quickly.
Send a written query using the email address shown on the contact page. Include your account reference and the transaction reference number if your question is about a payment term or a wallet entry. Email is the right route for detailed document or KYC queries.
The help centre linked from the account menu contains articles on wallet verification, information conditions and account settings. Search the term directly — for example, rollover or KYC — to reach the article that explains how that feature works within the platform.
These questions are about how the platform handles the features the glossary terms describe — distinct from the definitions themselves.
Open any slot title and look for the information icon, usually shown as an i or a paytable button. If the studio — such as PG Soft, CQ9 or Joker — has published RTP data, it appears there.
Log in and open the information section of your account. The active information card shows your current wagering progress as a completed-versus-required figure. The eligible game categories and the expiry date are listed in the condition panel directly below the progress indicator — check both before placing bets toward the requirement.
KYC verification is required to confirm account ownership before a withdrawal above a certain amount is processed. The account settings page shows which document — typically a national ID — is needed and whether your current submission is pending review, approved or requires a resubmission. Follow the instructions shown on that screen.
If the reference in your Nagad confirmation does not appear in your ca991 wallet history within the usual processing window, contact support via live chat or email.
Both Rocket and Nagad are available as payment rails on ca991 for accounts in eligible regions where local law permits.
Eligible categories are listed in the specific information's conditions panel — not in this glossary, because they vary by information.